Shipping policy
Shipping Policy
Shipping Destinations
Elitorium ships exclusively within the United States. We currently deliver to all 50 states, the District of Columbia, and U.S. territories served by our carriers. We do not offer international shipping at this time, and orders placed with a delivery address outside the United States will be cancelled and refunded in full.
Processing Time
All orders are processed within 1 to 2 business days after your purchase is confirmed. Orders placed on weekends or public holidays are processed on the next business day. During promotional periods, new product launches, or high-volume seasons, processing may take slightly longer. You will receive a confirmation email as soon as your order is placed, followed by a shipping confirmation email with your tracking number once your parcel leaves our facility.
Delivery Time
Estimated delivery time is 5 to 8 business days from the moment your order is shipped. This timeframe applies to all standard orders shipped within the United States. Delivery times are estimates provided by our carriers and are not guaranteed. Weather conditions, carrier delays, incorrect addresses, and peak seasons such as Black Friday or the December holidays may extend these timeframes.
Shipping Rates
A flat shipping rate of $6.95 applies to all orders within the United States.
Shipping is completely free on all orders over $80. The $80 threshold is calculated on the order subtotal after any discounts have been applied and before taxes. If your subtotal reaches $80 or more, the free shipping option will be automatically applied at checkout — no code required.
Order Tracking
Once your order has been dispatched, you will receive an email containing your tracking number and a tracking link. Please allow up to 48 hours for tracking information to become active in the carrier's system. You can track your order at any time from the tracking page on our website using your tracking number or the email address used at checkout.
Incorrect or Incomplete Addresses
It is the customer's responsibility to provide a complete and accurate shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If a parcel is returned to us due to an incorrect or incomplete address, we will contact you to arrange reshipment; additional shipping charges may apply.
Lost, Stolen, or Delayed Packages
If your tracking shows your parcel as delivered but you have not received it, please check with members of your household, your building manager, and your immediate neighbors, and allow 24 to 48 hours as carriers occasionally mark parcels as delivered slightly early. If your parcel still has not arrived, or if tracking has shown no movement for more than 7 business days, contact our support team and we will open an investigation with the carrier and find a solution for you.
Split Shipments
In some cases, items from the same order may be shipped separately from different facilities. If this happens, you will receive a separate tracking number for each shipment at no additional cost to you.
Order Changes and Cancellations
If you need to modify or cancel your order, please contact us within 12 hours of placing it. Once an order has entered the fulfillment process, we are unable to make changes or cancel it.
Customer Support
For any question regarding your shipment, our support team is available Monday through Friday and typically responds within 24 hours.
pas de 12h car on a le 30 jrs garantie
Shipping Policy
Shipping Destinations
Elitorium ships exclusively within the United States. We currently deliver to all 50 states, the District of Columbia, and U.S. territories served by our carriers. We do not offer international shipping at this time, and orders placed with a delivery address outside the United States will be cancelled and refunded in full.
Processing Time
All orders are processed within 1 to 2 business days after your purchase is confirmed. Orders placed on weekends or public holidays are processed on the next business day. During promotional periods, new product launches, or high-volume seasons, processing may take slightly longer. You will receive a confirmation email as soon as your order is placed, followed by a shipping confirmation email with your tracking number once your parcel leaves our facility.
Delivery Time
Estimated delivery time is 5 to 8 business days from the moment your order is shipped. This timeframe applies to all standard orders shipped within the United States. Delivery times are estimates provided by our carriers and are not guaranteed. Weather conditions, carrier delays, incorrect addresses, and peak seasons such as Black Friday or the December holidays may extend these timeframes.
Shipping Rates
A flat shipping rate of $6.95 applies to all orders within the United States.
Shipping is completely free on all orders over $80. The $80 threshold is calculated on the order subtotal after any discounts have been applied and before taxes. If your subtotal reaches $80 or more, the free shipping option will be automatically applied at checkout — no code required.
Order Tracking
Once your order has been dispatched, you will receive an email containing your tracking number and a tracking link. Please allow up to 48 hours for tracking information to become active in the carrier's system. You can track your order at any time from the tracking page on our website using your tracking number or the email address used at checkout.
Incorrect or Incomplete Addresses
It is the customer's responsibility to provide a complete and accurate shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If a parcel is returned to us due to an incorrect or incomplete address, we will contact you to arrange reshipment; additional shipping charges may apply.
Lost, Stolen, or Delayed Packages
If your tracking shows your parcel as delivered but you have not received it, please check with members of your household, your building manager, and your immediate neighbors, and allow 24 to 48 hours as carriers occasionally mark parcels as delivered slightly early. If your parcel still has not arrived, or if tracking has shown no movement for more than 7 business days, contact our support team and we will open an investigation with the carrier and find a solution for you.
Split Shipments
In some cases, items from the same order may be shipped separately from different facilities. If this happens, you will receive a separate tracking number for each shipment at no additional cost to you.
Order Changes
If you need to modify your shipping address or update the details of your order, contact our support team as soon as possible and we will do everything we can to update it before your parcel is dispatched. Every order is also backed by our 30-day guarantee, so if anything is wrong once your order arrives, our support team will take care of you.
Customer Support
For any question regarding your shipment, our support team is available Monday through Friday and typically responds within 24 hours.